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Shipping and Delivery
How can I quickly determine the shipping cost for my order?
To quickly determine your shipping cost, follow these three steps:
1. Add the items you are interested in purchasing to your shopping cart.
2. After the items have been added to your cart, select "your cart".
3. Then click "checkout".
The website will calculate the freight cost based on the total weight of the items in your shopping cart and your location.
How long will my order take to ship if I live outside of Austin, Dallas, or Houston?
We generally ship orders within 2 business days if the products on your order are in stock. Once shipped, an order takes approximately 4 to 6 business days to be delivered. Please allow approximately 2 weeks for White Glove Delivery or shipments destined for Alaska, Hawaii, or Puerto Rico. If the billing address on your order is different from the shipping address your order may be held for up to one week for security reasons. If an item is on back order, lead-times can vary depending on the vendor, however you will be notified if this situation occurs and given an estimated ship date for your order.
What should I expect when the order arrives and is being delivered by a freight company?
Orders shipped outside of the Austin, Dallas, or Houston areas that are too large for UPS will be shipped via Freight Carrier. Freight carriers differ from UPS in two main respects. First, the Freight Carrier is asked to contact you via telephone in order to schedule a delivery appointment. Typically deliveries can be scheduled during regular business hours: Monday through Friday, between 8am and 5pm. Second, Freight Carriers are required to remove your order from their vehicle but are NOT required to move the merchandise or packaging any distance from their vehicle unless you specifically request a White Glove Delivery.
White Glove Delivery is only available within the continental U.S., and is an additional service that can only be purchased during order placement, or prior to your order leaving our facility. If you do not wish to pay a little more for a White Glove Delivery, it would be prudent to have some assistance available when you receive your order to assist in bringing your merchandise inside. When available White Glove Delivery service will be quoted in the "View Cart" screen and during Check Out. If desired simply select the service and submit your order. Unfortunately, White Glove Delivery service may not be available in some areas of the country.
What is White Glove Delivery?
White Glove Delivery is one of the most comprehensive delivery services available! The White Glove carrier will pick up your merchandise from our facility and transport it to your area. Upon arrival the White Glove carrier will contact you via telephone, at which time you will be provided with a specific four (4) hour delivery time window. During your delivery a two-man uniformed delivery crew will carefully remove each piece from their vehicle and place it within your home or office as you designate. White Glove Delivery includes the navigation of any stairs, tight turns, etc. If you are interested in this service, simply select "White Glove Delivery" during the check out process. Please note: Delivery personnel are NOT responsible for the removal of any packaging or assembly of the merchandise. Please have the delivery area cleared and ready for placement of your new merchandise, as the delivery crew can NOT move or dispose of any preexisting items.
If my order is being shipped via a Freight carrier, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery via phone in order to inform you of the approximate delivery time.
If my order is being shipped via White Glove Delivery, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to the delivering carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is required to contact you prior to delivery via telephone and provide a four (4) time window in which to expect delivery.
If my order is being shipped via UPS, how will I know when to expect it?
Once your order has been shipped, you will receive a UPS tracking number via e-mail as well as link to the UPS website. You will be able to track your shipment from departure to arrival. UPS will NOT contact you prior to delivery. Unless specified otherwise, pakages will be sent without a signature required. If no one is home, it will be up to the driver to decide whether or not to leave it at the door.
What happens if my order arrives damaged?
During the delivery by a freight carrier or White Glove carrier, it is VERY important that you inspect the order before the driver leaves. If you are concerned about the condition of any item, open the carton and inspect for damage. Refuse any damaged cartons; accept the remainder of the order. If the entire order is damaged, refuse the shipment and write DAMAGED - REFUSED and note the damage on the freight bill. Call "Sofa Seazon" immediately and report the incident.
How long will it take for my order to be delivered if I live in Austin, Dallas, or Houston?
Deliveries near Austin, Dallas and Houston are scheduled depending on your zip code. A representative will call you to determine which day your order will be delivered prior to fully processing your order. A delivery coordinator will then call you the evening before or the morning of your delivery with a two hour time window. Unfortunately, specific delivery time requests can not be honored.
Will my order by taxed?
We will automatically include any applicable state sales tax on orders delivered within Texas or Arizona during the check out process. Texas and Arizona have tax rates of 8.25% and 8.1% respectively.
What will my shipping cost be if I live in Austin, Dallas, or Houston?
If your order is to be delivered in the Austin, Dallas, or Houston areas the delivery cost is $50, $75, or $100 (plus tax), depending on your distance from your local "Sofa Seazon" store.
Can I cancel an order that has been shipped by "Sofa Seazon" but I have not received it yet?
You can cancel an order that is in transit, however, the original freight charge is non-refundable, you will be charged for return freight and you will be charged a 20% re-stocking fee.
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